by Kate Stranks
•
06 Mar, 2024
I was listening to the news this morning about it being pretty much a foregone conclusion that Trump and Biden will be the two candidates in the US Presidency Elections. I'm not one for debating politics, but neither of them inspire me particularly as leaders, and if I were living in the US, I would vote for neither. So, what is it that makes a great leader? Their charisma, their vision, their skills, or something else? While all of these factors are important, there is one quality that stands out above the rest: Empathy . Empathy is the ability to understand and share the feelings of others. It's not a nice-to-have, but a crucial skill for effective leadership. Empathy helps leaders to connect with their teams, to inspire them, to motivate them, and to support them. Empathy helps leaders to make better decisions, to resolve conflicts, and to foster a positive culture. But how can we develop empathy in our leadership roles? Here are five practical tips: Listen actively. One of the best ways to show empathy is to listen attentively and respectfully to what others have to say. Without interruption, judgement or assumption. Just listen and try to understand their perspective, their emotions, and their needs. One of Stephen Covey's "Seven Habits of Highly Effective People" is seek first to understand before being understood. In a nutshell, what's important to one person may seem trivial to you but you'll never know why if you don't listen or dismiss their point of view. Ask open-ended questions. Ask questions that invite others to share more about themselves and their situations. Open-ended questions start with "what", "how", "when", "where", "tell me more", explain to me" or "describe to me". It seems so simple when written down, but is more tricky in practice because we have an "Advice Monster" wanting to take over the conversation and share everything we know about something. Resisting the temptation, may lead you somewhere neither of you expected. Express appreciation. Recognising others efforts, acknowledging their contributions, and celebrating their achievements can go a long way in building trust and rapport. Filling up the emotional bank account makes it much easier when you want to have a conversation about something needing to be different or better. You are withdrawing from a healthy emotional balance rather than one in overdraft. Show vulnerability. Share your own feelings and experiences with others, and admit to your mistakes, your challenges, your fears, or your doubts. Then you can all learn together how to move things forward. None of us are perfect or have all the answers - by showing your human side, you can create a safe space for others to do the same. Take action. The ultimate way to show empathy is to take action to benefit others. Show you care by checking in on those who might have other things going on; inside or outside of work. Offer help and support where you can & lead by example: if you talk about being inclusive and then rarely let anyone share their ideas - you are not role modelling. If you insist everyone is in the workplace all the time and then don't show up yourself, you are not role modelling. If you give feedback and refuse to listen when others give it to you, you are not role modelling - I think you get the gist?! Providing resources, offering support, or making changes, based on the needs of your team will make a positive difference. Empathy is not a weakness, it is a strength. And embracing it will make you a more effective, influential, and compassionate leader.