I've written about out cat, Chester, before. He is a rescue cat with only three legs. He's lived with us for two years now and because of circumstances, I've been at home pretty much every day to let him in and out, as he pleases, through the back door. But this is changing and we need him to be able to use the cat flap so he can look after himself.
It's a big change for him and, if you believe cats have facial expressions, he is definitely glaring at us and asking "why would I do that? Just open the door for me, like you have always done"!
This is often the reaction we see from our people when change needs to happen and that reluctance might be for a number of reasons. There will be many others, but these are the ones I hear the most:
How as a leader, do we deal with these?
Elizabeth Kubler-Ross' emotional curve for the stages of grief has long been adapted into the business world because although the loss of the status quo is nowhere near as traumatic as grief, it does cause anxiety for many.
When people are in the stages of denial or resistance, and sometimes the initial stages of exploration, we need patience - we may have to explain what is happening and why a number of times to the same person and we need understanding of what the person's concerns are. What may seem trivial to you is likely to be a big concern for them and we need to understand that so we can help that person move through their anxiety.
We need to encourage our team and be consistent in the new approach. Maybe, you are introducing a new process...work through it together a couple of times giving people the confidence to keep going and remain sure the old way of working is no longer an option.
In Chester's case he can't tell us exactly what his glare means but we've made some good guesses. The cat flap may smell of the cat we had before he arrived. She happily went in and out on her own. So we have cleaned it again to be sure there are no lingering smells.
It is also a bit tricky for him to get through because he only has one back leg so we are encouraging him with praise when he does it and there's the odd treat for him sometimes too.
I need to be better at consistency though. He is a stubborn cat and quite grumpy so I think if we make that the only option he'll refuse to go out altogether and then he'll miss the sunbathing he loves so much. And finally, and most importantly, patience is the key. We've been teaching him for a week now and he will come in on his own; he just needs to master going out. And I need to slowly stop giving him the option of using the back door!